Please allow 7-14 business days (excluding weekends & bank holidays) for all International Orders.
All international orders are shipped via DHL Express. Shipping fees will vary at checkout depending on customer location and weight of order.
When placing your order, please be sure to use the correct contact information and billing address as it appears on your credit card statement. In the event that information does not match, your order will be on hold pending verification which may cause a delay.
If your package has not arrived within 14 business days from the date of shipment, please email us at firstname.lastname@example.org and we will be happy to assist.
D-LUX is not responsible for any lost or stolen packages. Once your order has been fulfilled and a tracking number issued, the customer assumes all responsibility of their package. Please make sure correct shipping information is provided at checkout.
**PLEASE NOTE: DUE TO COVID-19, THERE ARE EXTENDED SHIPPING DELAYS WHICH ARE OUT OF OUR CONTROL.**